1.1On Padel Ltd, company 16077418, London House, 29a London Road, Stockton Heath, Warrington WA4 6SG. For anything in this policy, email support@courtintelligence.co.uk.
1.2For data about venue account holders and website visitors, we are the controller. For booking and player data, the venue you booked with is the controller and we process that data on its behalf and instructions.
1.3Our registration with the Information Commissioner's Office is in progress at the date of this policy. The registration number will be added here once issued.
2.1Website visitors: standard technical information about your visit, used to keep the site running and secure, and aggregate, anonymous usage statistics. We do not use advertising or tracking cookies. If you contact us through the site we use what you send us to reply.
2.2Venue account holders: the details you give us when you open an account and order a service, a record of your acceptance of our terms, your payment and subscription status, and any booking-platform access you choose to give us so our services can work. Legal basis: performing our contract with you and meeting our legal obligations.
2.3Venue staff: staff use a venue's dashboard with the venue's shared sign-in and are not individually identified. Any staff contact details a venue enters for service notifications are held for that purpose only and are controlled by the venue.
2.4Players: to switch court lighting and operate gate access for a booking, our services use the booking details held by the venue's booking platform, including the name and email address on the booking. We hold on our systems only what the venue's dashboard needs, in a form that does not allow us to contact players, and we never message players. A player using the gate access page is asked for the email on their booking so it can be matched; it is used for that check only and is not kept. Legal basis: the venue's legitimate interest in operating its courts and doors, and its contract with the person who booked.
2.5Match scores and the leaderboard. Players on a booking can score their match on the entry page. A match appears on the venue's public leaderboard only if the players tick that option when they start it; the table shows first name and initial only, and any player can remove themselves from it at any time from the same page. Scores are kept for the venue's leaderboard history and are never used to contact anyone.
2.6Padel Daily newsletter. If you sign up, we keep your email address, how often you asked to hear from us, and when you signed up and confirmed. We add you only after you confirm from the email we send, and we use your address only to send Padel Daily. Legal basis: your consent, which you can withdraw at any time with the unsubscribe link in every email. Unsubscribing deletes your address from the list straight away.
2.7Enquiries and demo calls. If you ask us for a demo or a quote, leave your details with us (for example at an exhibition), book a call or start a trial, we keep your name, your club, your contact details and what you tell us, with notes of our conversations, so we can follow up and prepare. If we email you a link to one of our pages or to a video call, that link may record the time it was opened, so we know our email reached you; we do not record your location or device. We do this on the basis of our legitimate interest in answering and following up business enquiries, and you can ask us to stop or to delete these records at any time.
3.1We use carefully selected service providers for hosting, email delivery, payment processing and website statistics. They act only on our instructions and may not use your data for their own purposes. Card details are handled by our payment provider and never reach our systems.
3.2We do not sell or rent personal data, and we do not share it with anyone for marketing.
3.3Data is stored in the United Kingdom or the European Economic Area. We will disclose data where the law requires it.
4.1Booking data used to run a venue's courts and gates is held only for as long as needed for the day's operation. Account data is kept for the life of the account and a short period afterwards, except records we must keep for tax and accounting purposes, which are kept for six years. Correspondence is kept for as long as it remains relevant. Newsletter addresses are kept until you unsubscribe; an unconfirmed sign-up is deleted after 30 days. Enquiry and sales records (including call notes and link opens) are kept for up to two years after our last contact, unless you become a customer.
5.1We protect personal data with appropriate technical and organisational measures, including encryption in transit, restricted access and protection against unauthorised sign-in attempts. If a breach affecting your data occurs we will inform those affected and the regulator as the law requires.
6.1You can ask for a copy of the personal data we hold about you, ask us to correct or delete it, object to or restrict how we use it, and ask for it in a portable form. Email support@courtintelligence.co.uk and we will respond within one month. If your request concerns a booking, we may need to refer it to the venue as the controller of that data.
6.2If you are unhappy with how we handle your data you can complain to the Information Commissioner's Office at ico.org.uk. We would rather hear from you first.
7.1We will update this policy when what we do changes. The current version is always at courtintelligence.co.uk/privacy, with its version and date at the top.